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CourseLevel 3Lesson 20
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Contents
01Vocabulary02Key phrases03Dialogues

Level 3 - Lesson 20

宾馆服务

Bīnguǎn Fúwù

Hotel Service and Building Facilities

This lesson puts hotel and building words into practical situations. You will report a missing room card, explain a refrigerator problem, ask for a location inside a library, and check a room with hotel staff.

Hotel reception and nearby service signs in a soft watercolor travel scene

Lesson goal

Handle simple service and building tasks: report a missing room card, identify a refrigerator problem, ask where a restroom is, and check whether a hotel room meets your needs.

Resolve a hotel or facility problem involving storage, checking, nearby help, and rooms.

  • Report that a room card is missing and give the details staff need to help.
  • Describe evidence that a refrigerator is not cooling and decide to contact the hotel.
  • Ask where the restroom is inside a library and confirm the route.
  • Ask hotel staff about a quiet room and its bathroom before viewing it.
Contents
01Vocabulary02Key phrases03Dialogues
01

Vocabulary

New words

01

Hotels and Rooms

Contains 4 words

宾馆

bīn guǎn·noun

hotel; guesthouse

层

céng·measure word / noun

floor; level

卫生间

wèi shēng jiān·noun

restroom; bathroom

屋子

wū zi·noun

room; house

02

Nearby Places

Contains 2 words

附近

fù jìn·location word

nearby; in the area

03

Refrigerator Problems

Contains 4 words

半天

bàn tiān·time expression

half a day; a long while

04

Checking and Service

Contains 2 words

查

chá·verb

to check; to look up

02

Key phrases

宾馆一层

bīnguǎn yì céng

the first floor of the hotel

这个屋子

zhège wūzi

this room

卫生间在附近

wèishēngjiān zài fùjìn

the restroom is nearby

图书馆在附近

túshūguǎn zài fùjìn

the library is nearby

冰箱里的冰

bīngxiāng lǐ de bīng

the ice in the refrigerator

03

Dialogues

01

Finding a Missing Room Card

Situation: A hotel guest reports a missing key card. The manager asks where it was last seen, checks the guest's name, and arranges a search and room access.

0:00 / 0:00
A

白家月

Bai Jiayue

我的房卡不见了,请帮我查一下。

Wǒ de fángkǎ bú jiàn le, qǐng bāng wǒ chá yíxià.

My hotel key card is missing. Please help me look for it.

图书馆

tú shū guǎn·noun

library

冰

bīng·noun

ice

冰箱

bīng xiāng·noun

refrigerator

不见

bù jiàn·verb phrase

to be missing; to disappear

服务

fú wù·noun / verb

service; to serve

冰不见了

bīng bú jiàn le

the ice is missing

在冰箱里半天了

zài bīngxiāng lǐ bàn tiān le

has been in the refrigerator for half a day

请帮我查一下

qǐng bāng wǒ chá yíxià

please help me check

该去查

gāi qù chá

should go check

宾馆服务

bīnguǎn fúwù

hotel service

B

宾馆经理

Hotel manager

您最后在哪儿看见它?

Nín zuìhòu zài nǎr kànjiàn tā?

Where did you last see it?

A

白家月

Bai Jiayue

刚才在宾馆一层门口旁边。

Gāngcái zài bīnguǎn yì céng ménkǒu pángbiān.

Just now, beside the entrance on the hotel's first floor.

B

宾馆经理

Hotel manager

好,我先请人去查。您住哪个房间?

Hǎo, wǒ xiān qǐng rén qù chá. Nín zhù nǎge fángjiān?

Okay, I will ask someone to search there first. Which room are you staying in?

A

白家月

Bai Jiayue

三零五,我叫白家月。

Sān líng wǔ, wǒ jiào Bái Jiāyuè.

Room 305. My name is Bai Jiayue.

B

宾馆经理

Hotel manager

我先查一下您的名字,再帮您开门。

Wǒ xiān chá yíxià nín de míngzi, zài bāng nín kāi mén.

I will check your name first, then help you open the door.

02

Reporting a Refrigerator Problem

Situation: Two hotel guests notice that the refrigerator is not cooling. They check one possible cause and decide to contact the hotel.

0:00 / 0:00
A

刘明

Liu Ming

水在冰箱里半天了,还是不冷。

Shuǐ zài bīngxiāng lǐ bàn tiān le, háishi bù lěng.

The water has been in the refrigerator for a long time, but it still is not cold.

B

王一雪

Wang Yixue

里面的冰也变成水了。

Lǐmiàn de bīng yě biàn chéng shuǐ le.

The ice inside has turned into water too.

A

刘明

Liu Ming

冰箱的门开着吗?

Bīngxiāng de mén kāi zhe ma?

Is the refrigerator door open?

B

王一雪

Wang Yixue

没有,我刚才查过,门没有问题。

Méiyǒu, wǒ gāngcái chá guo, mén méiyǒu wèntí.

No. I just checked, and there is no problem with the door.

A

刘明

Liu Ming

那冰箱可能坏了,该请宾馆的人来查一下。

Nà bīngxiāng kěnéng huài le, gāi qǐng bīnguǎn de rén lái chá yíxià.

Then the refrigerator may be broken. We should ask someone from the hotel to check it.

B

王一雪

Wang Yixue

好,我马上打电话。

Hǎo, wǒ mǎshàng dǎ diànhuà.

Okay, I will call right away.

03

Finding the Restroom

Situation: At the entrance to a school library, a student asks a teacher where the library restroom is.

0:00 / 0:00
A

白家月

Bai Jiayue

王老师,图书馆的卫生间在哪儿?

Wáng lǎoshī, túshūguǎn de wèishēngjiān zài nǎr?

Teacher Wang, where is the library restroom?

B

王老师

Teacher Wang

在二层。

Zài èr céng.

It is on the second floor.

A

白家月

Bai Jiayue

离这儿远吗?

Lí zhèr yuǎn ma?

Is it far from here?

B

王老师

Teacher Wang

不远,上楼就看见了。

Bù yuǎn, shàng lóu jiù kànjiàn le.

No. You will see it when you go upstairs.

04

Choosing a Quiet Room

Situation: A hotel guest asks a hotel attendant for a quiet room with a bathroom and goes to see the available third-floor option.

0:00 / 0:00
A

王一雪

Wang Yixue

这个宾馆还有安静的房间吗?

Zhège bīnguǎn hái yǒu ānjìng de fángjiān ma?

Does this hotel have any quiet rooms left?

B

宾馆服务员

Hotel attendant

有,三层还有一间。

Yǒu, sān céng hái yǒu yì jiān.

Yes. There is one left on the third floor.

A

王一雪

Wang Yixue

房间里有卫生间吗?

Fángjiān lǐ yǒu wèishēngjiān ma?

Is there a bathroom in the room?

B

宾馆服务员

Hotel attendant

有。您要先看看房间吗?

Yǒu. Nín yào xiān kànkan fángjiān ma?

Yes. Would you like to see the room first?

A

王一雪

Wang Yixue

好,我想先看看。

Hǎo, wǒ xiǎng xiān kànkan.

Yes, I would like to see it first.

B

宾馆服务员

Hotel attendant

好,我们现在去三层看。

Hǎo, wǒmen xiànzài qù sān céng kàn.

Okay. We will go up to the third floor and look now.